FAQ’S

Ez Heavy Duty Parts uses Secure Socket Layers (SSL) to encrypt all transactions that require personal information. We use the same 128-bit encryption and physical security that banks use. When purchasing online the best practice is to only deal with reputable companies such as Ez Heavy Duty Parts. If you still don’t feel comfortable ordering online, you can always write to they email support@ezheavyduty.com. We would be happy to assist you.

Parts that weight under 150 lbs will be shipped using UPS. For parts over 150 lbs we use various freight carriers. The carrier used will depend on your location. We select the carrier that will be able to deliver the quickest.

Unfortunately, that option is not currently available.

A core charge is a deposit paid for your used part. You receive the deposit back when you return the used part and it is deemed a “good core”. The “good core” criteria varies by the type of part purchased. For more information on core criteria refer to the individual parts product page. Here’s how the Core Charge process works: • The part you are purchasing contains a component that is recyclable • The Core Charge deposit is charged at the time of purchase • When the recyclable component from your old part is returned to us, the charge is refunded to you.